![]() ![]() My social security number is 123-45-6789." Tickets that contain a string with valid social security numbers are also obfuscated. The number is obfuscated only when it passes validation. The last four digits of the card number are preserved the rest are replaced with a special character (*).įor example, if an incoming ticket contains the text: The Luhn algorithm is then used to validate the credit card number. This is the length of most major credit card numbers. Numbers that are between 13 and 19 digits long are considered for obfuscation. Your clients' sensitive numbers are never stored by Gorgias. When these messages come into Gorgias, this sensitive information is automatically obfuscated/scrambled so your agents don't have access to it.īefore a new message is stored in our database, it is scanned for records that fit the format of sensitive numbers if any credit card numbers or social security numbers are detected, they are automatically obfuscated or stripped before being stored in the database and displayed to agents and users. Your clients may enter sensitive information like credit card numbers or social security numbers into their messages. ![]()
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